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Arti Orafe is at your disposal to support you before, during, and after your purchase.
Contact us for information on products, shipments, orders, returns, or general assistance.
Frequently Asked Questions
1. How long does shipping take?
Orders are generally processed within 24/48 business hours. Delivery times may vary depending on the destination.
2. Do you ship internationally?
Yes, Arti Orafe ships to Italy, the European Union, and non-EU countries.
3. Do I have to pay customs duties?
For orders outside the EU, any customs duties or import taxes may be requested by local customs authorities.
4. Can I make a return?
Yes, the right of withdrawal can be exercised within 14 days of receiving the product.
5. Is returns free?
No, return shipping costs are at the customer's expense.
6. Can I exchange a product?
Exchanges are not guaranteed and are subject to item availability.
7. What payment methods do you accept?
We accept payments via Shopify Payments and PayPal.
8. Are the jewels handcrafted?
Yes, Arti Orafe products are handcrafted and may have slight differences that attest to their uniqueness.