Shipping Information
Shipping Information
This Shipping Information outlines the methods, times, and costs for shipping orders placed on the website gioielleriartiorafe.it.
1. Seller
Trade name: Arti Orafe
Owner: NESI SPARTACO – Sole Proprietorship
Registered office: Piazza Giacomo Matteotti 8, 51037 Montale (PT), Italy
VAT number: IT01278290471
Email: info@gioielleriartiorafe.it
Phone: 0573-55169
2. Shipping Countries
Arti Orafe ships to Italy, the European Union, and non-EU countries, including, but not limited to, the United Kingdom, Switzerland, the United States, the United Arab Emirates, and other countries available at checkout.
Shipping availability to specific countries may vary due to logistical, customs, or operational limitations.
3. Order Preparation Times
Orders are generally processed within 24/48 working hours from receipt of payment.
Preparation times may vary during periods of high demand, holidays, promotions, anti-fraud checks, or in case of temporary product unavailability.
4. Estimated Delivery Times
Delivery times start from the moment the package is handed over to the courier.
- Italy: generally 24/48 working hours;
- European Union: variable times depending on the destination country;
- Non-EU countries: variable times depending on the destination and customs procedures.
The indicated times are estimates and do not constitute an essential term or a guarantee of delivery by a specific date.
5. Shipping Costs
The applied shipping costs are as follows:
- Italy: €12.00
- European Union: €20.00
- Rest of the world: €60.00
Any updated or different costs will still be shown during checkout before order confirmation.
6. Couriers
Shipments are entrusted to selected couriers based on the destination, order value, and logistical needs.
Arti Orafe reserves the right to choose the most suitable courier to ensure safe and traceable shipping.
7. Shipment Tracking
When available, the customer will receive a tracking code via email or through the automatic notifications of the Shopify system.
Tracking may take a few hours to become active on the courier's systems.
8. Duties, Taxes, and Customs Charges
For shipments to non-EU countries, any customs duties, import taxes, local taxes, customs clearance costs, or other charges required by the authorities of the destination country are the responsibility of the customer, unless explicitly stated otherwise during checkout.
Arti Orafe is not responsible for any delays caused by customs checks, import procedures, documentation requests, or local regulations of the destination country.
9. Shipping Address
The customer is responsible for the accuracy and completeness of the shipping address entered at the time of the order.
Arti Orafe cannot be held responsible for non-delivery, delays, or additional costs resulting from incomplete, incorrect, or outdated addresses provided by the customer.
10. Package Delivery
Upon delivery, the customer is invited to verify:
- that the package is intact;
- that it shows no signs of tampering;
- that the packaging is not damaged, wet, open, or altered.
In the presence of visible anomalies, the customer is invited to accept the package with reservation, where permitted by the courier, and to contact Arti Orafe within 48 hours of delivery at info@gioielleriartiorafe.it.
11. Failed Delivery
In case of the recipient's absence, the courier may attempt a new delivery or leave instructions for collection at a depot point.
If the package is returned to Arti Orafe due to non-collection, incorrect address, or inability to deliver attributable to the customer, any storage, return, or re-shipping costs may be charged to the customer.
12. Delays
Any delivery delays not attributable to Arti Orafe do not automatically grant the right to order cancellation, compensation, or indemnity, except as provided by applicable law.
Arti Orafe nevertheless undertakes to provide support to the customer to check the shipping status with the courier.
13. Valuable Products
Given the nature of the products sold, Arti Orafe pays particular attention to the preparation and management of orders.
For security reasons, some shipments may require a signature upon delivery or additional checks by the courier.
14. Shipping Contacts
For questions related to shipments, tracking, or deliveries, please contact Arti Orafe:
Email: info@gioielleriartiorafe.it
Phone: 0573-55169