Returns and Refunds
Returns and Refunds
This Returns and Refunds Policy governs the exercise of the right of withdrawal, product returns, merchandise exchanges, and refunds for purchases made on the website gioielleriartiorafe.it.
1. Seller
Trade Name: Arti Orafe
Owner: NESI SPARTACO – Individual Company
Registered Office: Piazza Giacomo Matteotti 8, 51037 Montale (PT), Italy
VAT Number: IT01278290471
Email: info@gioielleriartiorafe.it
Telephone: 0573-55169
2. Right of Withdrawal
The consumer customer has the right to withdraw from the purchase within 14 days from the date of receipt of the product, without needing to provide any reason.
The right of withdrawal applies exclusively to end consumers and not to purchases made for professional or commercial purposes.
3. How to Request a Return
To exercise the right of withdrawal, the customer must send a communication to info@gioielleriartiorafe.it within 14 days of receiving the product.
The request must include:
- customer's first and last name;
- order number;
- product to be returned;
- email address used for the order;
- any photographs in case of a damaged product or dispute.
Arti Orafe will provide the customer with instructions for proceeding with the return.
4. Return Deadline
After communicating the withdrawal, the customer must ship the product without undue delay and in any case within 14 days of communicating the wish to withdraw.
Unauthorized returns or returns sent without prior communication may not be accepted.
5. Conditions for Accepting a Return
To be accepted, the returned product must be:
- intact;
- unused;
- not worn beyond what is necessary to ascertain its nature, characteristics, and size;
- free of scratches, dents, damage, alterations, or signs of wear;
- complete with original packaging;
- complete with any certificates, guarantees, seals, labels, accessories, and documentation received;
- suitable for resale.
The customer is responsible for any decrease in the value of the product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning.
6. Excluded Products or Limitations
The right of withdrawal may not apply, within the limits provided by law, to custom-made, personalized, or modified products at the customer's specific request.
Currently, Arti Orafe does not offer standard online sales of personalized products, engravings, or custom-made products, unless explicitly stated otherwise in the product description or during the order process.
7. Return Shipping Costs
The direct costs of returning the product are borne by the customer.
The customer is responsible for the return shipment until delivery to Arti Orafe.
It is advisable to use a traceable shipping method and, for valuable products, adequately insured. Arti Orafe is not responsible for loss, theft, damage, or delays occurring during the return shipment organized by the customer.
8. Inspection of Returned Product
Once the return is received, Arti Orafe will verify the condition of the product.
If the product complies with the return conditions, the refund process will be initiated.
In the event of a damaged, used, incomplete, altered, or non-conforming product, Arti Orafe may:
- refuse the return;
- reduce the refund amount;
- return the product to the customer with any shipping costs borne by the customer.
9. Refunds
Approved refunds will be made within 14 days of receipt of the returned product or verification of its conformity.
The refund will be issued using the same payment method used by the customer for the purchase, unless otherwise expressly agreed upon by the parties.
For payments made by card via Shopify Payments, the refund will be processed to the same payment method. For payments made via PayPal, the refund will be processed via PayPal.
10. Refundable Amounts
The refund includes the price of the returned product, within the limits provided by applicable regulations.
Any additional costs, supplementary services, special shipments, or options other than the standard method proposed at the time of purchase may not be refundable.
Return shipping costs remain at the customer's expense.
11. Merchandise Exchanges
Merchandise exchanges are not guaranteed.
Any exchanges are subject to the availability of the requested product and Arti Orafe's assessment.
Arti Orafe reserves the right to prioritize a refund over an exchange.
If an exchange is accepted, any price differences or additional shipping costs will be communicated to the customer before confirmation.
12. Damaged or Incorrect Products
In the event that the customer receives a damaged, defective, or different product from the one ordered, it is necessary to contact Arti Orafe within 48 hours of delivery at info@gioielleriartiorafe.it, attaching photographs of the product, packaging, and shipping label.
Arti Orafe will evaluate the report and provide instructions for handling the case.
13. Legal Guarantee
Products sold by Arti Orafe are covered by the legal guarantee of conformity provided by the applicable consumer protection regulations.
The guarantee covers conformity defects existing at the time of product delivery.
Damage caused by improper use, negligence, bumps, falls, contact with chemical substances, perfumes, detergents, cosmetics, water, unauthorized third-party interventions, or normal wear and tear of the product are not covered by the guarantee.
14. Jewelry Care and Proper Use
Jewelry must be treated with care. To preserve its quality and durability, it is advisable to avoid contact with water, perfumes, creams, detergents, chemical substances, chlorine, sweat, and accidental impacts.
Any damage resulting from improper use or poor storage will not be considered conformity defects.
15. Contact for Returns and Refunds
To request a return, refund, or assistance with an order, you can contact Arti Orafe:
Email: info@gioielleriartiorafe.it
Telephone: 0573-55169